Refund and Cancellation Policy

We value your trust and understand that plans can change. Our refund policy is designed to be fair and transparent.

1. Treatment Bookings

• Full refund for cancellations made at least 7 days before the scheduled treatment date.
• 50% refund for cancellations made 3–6 days before.
• No refund for cancellations made within 48 hours of the scheduled date or for no-shows.

2. Product Purchases

• Products can be returned or replaced only if:
  • They are damaged, defective, or expired upon delivery.
  • A return request is made within 7 days of delivery.
• Refunds will be processed within 7–10 working days to the original payment method after inspection.

3. Non-Refundable Items

• Opened or used wellness products, herbal oils, or medicines.
• Digital consultations or personalized treatment plans.

4. Processing of Refunds

• Refunds will be initiated only after verifying the request and product condition (if applicable).
• Transaction or payment gateway charges, if any, will be deducted.